The Change is Coming, the Change is Coming!

Sometimes change can feel like some monster lurking in the deep, ready to pounce on us in an instant. Nice calm day one moment, disruption the next.

People are in fact losing jobs…and companies… to AI and robotics and other technologies. But it should come as no surprise.

Woe be the unprepared. (I think that was the Boy Scout motto)

Are you prepared for the change coming your way? Have you given serious thought to how these technologies are lurking up behind your business or career?

To help you I have summarized a presentation I give on this topic. Click here to download Managing the Crazy Changes Coming Your Way. I know you will like it!

In addition, here is a checklist addressing The Future of the Workplace.

Here’s to being prepared, Don

Managing the Good Performer Gone Bad

Employees are wonderful… until they are not. Often, employees become derailed because of personal challenges or changes in their work environment or roles. When looking at poor performance check your head by asking these questions.

  1. Is it the fault of the system? – As Deming said, “the system is the problem!”. Is this person mismatched? Round peg in a square whole? Has their job “moved past them”? Are they getting the support they used to get or need?
  2. Is there a skills gap that can be cured by training?
  3. Are they being managed any differently? Perhaps a new boss, or new team members are involved?
  4. What would a third party like me say looking at the situation? That third party might be HR or another manager in a different department. Or me :)
  5. Is the employee aware of their poor performance? Have they been getting regular feedback? Has that feedback been documented? Have you considered putting them on a 30 day performance improvement plan?
  6. Have they somehow been “demotivated” and become disengaged? For example, did they try to push forward a project only to have it squashed and now they’ve lost their mojo?
  7. Do they have a mental disability? It could be depression or drug addiction or alcoholism. While you don’t have to ask them if there is such a problem you can remind them of the resources available, like an EAP program should they have any limitations on the ability to do their work.
  8. If it’s not the system and the issue lies with the employee then have them own it. Ask me for a copy of the Employee Correction Form I designed. This allows poor performance to “own” their performance and what happens to them when they do not pick their game up.
  9. What does your gut tell you about this person? Fact is, most poor performers don’t turn around and improve their performance. Things only tend to get worse over time. If this is the track you’re on then do yourself and them a favor and let them go so you can quit torturing each other. If they are a good person, and they did not engage in any outrageous conduct, then do what you can to help them get a job where they can fit in.
  10. Remember this- you can unconditionally care about a person but that does not mean you have to have an unconditional employment relationship with them. Don’t confuse the two.

A final note. I find I tend to torture myself…and others… when people don’t match my expectations of who they “ought to be”. True at work and at home. I also realize I am far more effective when I deal with people “as they are”. It is what it is. There is no benefit to gain by adding the emotional override of “shoulding” on the situation.

Take a deep breath, follow these recommendations and you’ll do just fine!

5 Great Hiring Tools

For many years I’ve been a HR tool maker. Here’s a video about using 5 of my favorites to help with hiring great employees! And, the tools are yours to get below. What hiring tools have you created?

 

Here are your 5 Free Tools:

Hiring CheckList

Our Hiring Process FAQ

Conditional Offer of Employment

Entrance Interview

60 Day New Employee Survey

17 Blockages to Being a Great Executive

“First remove the beam out of your own eye, and then you can see clearly to remove the speck out of your brother’s eye.” Matthew 7:5

All humans have their baggage, blind spots and blockages. Unless we recognize and work on them, they can sabotage our careers and relationships. Having been an employment lawyer, investigator and executive coach I’ve experienced…and been guilty of…some of the following.

  1. Acting out of integrity – It is difficult to salvage an executive who acts out of integrity. I usually advise employers to fire those executives. Because you cannot trust them. Trust is a delicate fabric. When you act out of integrity, you lose it.
  2. Inability to motivate and engage employees – This has become a “hot topic Data shows two-thirds of employees are disengaged. My experience is that leaders and managers do more to disengage employees than engage them.
  3. Not communicating the big picture – I’ll never forget an employee stating one time in a survey “How should I know what the vision is? I’m treated like a mushroom.” Do employees know the long-term vision and goals? Are you assuming they do?
  4. Inability to develop talent – I remember a Jim Collins discussion where they asked him what he considered the most important thing for building great companies. His answer was to make sure your managers hire great people. As a leader and manager, do you understand the most important thing you’ll ever do is hire great employees and then develop that talent?
  5. Handling pressure/stress/emotions – When we run 75 mph, it becomes all about our doingness. Our beingness gets left behind. We lose the emotional capacity to manage with grace and instead overreact, micromanage, criticize and even yell. What are you doing as a manager to steady yourself under this pressure?
  6. Inability to delegate functions and authority – I’ve coached many executives who claimed they are on “overwhelm.” It was their resistance to being coached . “I don’t have time for this they would tell me.” Then when I worked with them, I realized that they were six-figure executives doing $30/hr work. When you build a good team around you, constantly be delegating – not just functions but authority . Ask yourself this question – how well would my team run if I was absent for a month? Would my people have the confidence to step up and take over the functions and authorities I cannot address?
  7. Inability to stay focused – Many of us have so much on the plate we become scatter-brained. When scattered, our energy is dispersed. However when focused our energy is like a laser beam and powerful. The easiest way to stay focused is to plan activities and not get distracted by those “squirrels” running by.
  8. Non-inclusive – If you are a “my way or the highway” executive you will eventually get kicked to the curb. You are leading or managing adults, and they want to be included in decisions that affect their work or career. Remember – none of us is as smart as all of us. How are you including others in your decision making?
  9. Lack of transparency – Many leaders and managers still don’t like to share information. “None of your business, just do what I tell you to do” is their mantra. That might have worked 30 years ago before the explosion of transparency , but it won’t work now. When you are not transparent, your employees will think you’re hiding things from them. And they won’t give you their best.
  10. Poor listening skills – Are you a good listener? Can you listen to somebody for five minutes straight without judging them, nit-picking them, providing your comments, or do anything other than ask clarifying questions? Try it sometime; they’ll wonder what happened to you.
  11. No sense of humor – Who wants to work for deadbeat? Do people enjoy being around you? Are you a fun guy or fun gal, or has life become so serious for you that you haven’t laughed with anyone at work in ages? If you are no fun, I suggest you try to bring an appropriate sense of humor to the workplace.
  12. Out of alignment with the company vision, mission, value or goals – Are you aligned with the company vision, mission, value, and goals? If I sat you down in front of your CEO and asked both of you “what’s the most important work being done here?”… would your answers be in alignment? In my experience when people are not aligned they tend to vector off, and it gets worse . It’s the job of leadership and management to continually bring both themselves and the people they manage into alignment.
  13. Plays favorites – When I managed, I had my favorite employees. Those got their jobs done on time and without drama. However, I have met plenty of leaders and managers with favorites, and they are not necessarily the best employees, but perhaps their best friends. When you play favorites, and it’s not related to results, you cause dissension. You can also find yourself accused of discrimination.
  14. Failure to recognize and reward – Again, when we run 75 mph we can forget the importance of stopping to recognize and reward when people do good work. Sooner or later if you don’t provide recognition and reward, your top performers will leave for a job where they appreciated. Note: I will be recording training for Lynda.com on Rewarding Employee Performance. Should be out by the Spring of 2018.
  15. Won’t or can’t think strategically – Many managers are great tacticians. They are often elevated to their roles because they did their jobs better than anyone else. This does not mean they are strategic thinkers. When we think strategically, we work on our business and not just in the business.
  16. Unwillingness to take responsibility – This is big. The buck stops with you. The beauty of taking responsibility in a situation is it does not open you up to guilt, remorse, and regret. That’s what happens when we know we’ve been less than responsible. While responsibility feels like a burden, (since we were teenagers) it is liberation.
  17. Doesn’t value diversity – While many companies talk about valuing diversity, many of their executives do not. Many would rather work with people in their own image. It makes them feel safer. They feel they can trust these people more. A lack of diversity can lead to myopia. We can get caught up in our little safe world without realizing the greater one outside .

There are other factors that influence the ability to be great leaders and managers including physical or mental health problems, personal relationship problems, financial problems, and upset with company leadership.

As I state in my workshops “If it doesn’t make sense, don’t try to make sense out of it.” These are not logical problems leaders, and managers face, they are emotional ones. One reason executive coaching has become so popular.

My invitation to you is to look at this as a checklist and see which of these factors may be a weakness in your game. Then just focus on improving one item at a time. Perhaps you can spend the week showing employees how you care about them. Or think of what five hours of low-value work you can delegate. Or even better…get a coach to support you in the process!

Interested in learning more about coaching? Contact me to experience it first hand as my gift to you!

PS what follows is a doc you can use to check your head!

17 Virtues of the Great Executive

Every one of these virtues matters. Focus on one or two at a time you want to improve on. You’ll become a better and more desirable executive when you do!

  1. Act with integrity – is there any place you feel “uncertain about the “right” thing to do?
  2. Motivate and engage employees- control won’t cut it.
  3. Be transparent – don’t make people intentions.
  4. Communicate the big picture- share vision, mission, values, BHAGs. reports.
  5. Delegate tasks and authority – let them do it 80% you.
  6. Develop talent – hire and keep great employees.
  7. Don’t play favorites- except based on performance and attitude.
  8. Find the value in diversity – and the commonality in all of us.
  9. Get aligned- are your actions in alignment with the , mission, goals?
  10. Handle pressure/stress/emotions with grace – any drama only make things worse.
  11. Have a laugh – life’s too short to work for a stick in the mud.
  12. Listen, be present – it’s the best way to show care!
  13. Be inclusive – , none of us is as smart as all of us!
  14. Recognize and reward performance – or they will take their performance elsewhere.
  15. Stay focused – like a beam. Avoid “gotta minutes.”
  16. Take 100% responsibility – and avoid guilt,
  17. Think strategically, not just tactically – be creative.

Training that Works Checklist

“Learning is not compulsory… neither is survival.”  ― W. Edwards Deming

We are in a knowledge economy. Training and building a learning culture is compulsory for survival.

Use this checklist to make sure you consider all the training variables. Please add to the checklist anything overlooked.

Remember, your training goals should be Specific Measurable Achievable Realistic and Timed.

Identify Company Needs/Goals /Strategy

  • Adapt to change
  • Build managerial and leadership skills
  • Budgetary realities
  • Compliance and Safety
  • Conflict management
  • Cross-training
  • Delegation
  • Effective meetings
  • Ergonomics
  • Fill specific skills gaps
  • Financial education/open book management/budgeting
  • Improve company culture
  • Improve overall employee engagement and retention
  • Improve sales, customer service, productivity
  • Improve use of health care, 401K and other benefits
  • Innovation/creativity
  • Language skills
  • Motivation
  • Negotiation skills
  • Policies and procedures
  • Quality improvement
  • Remote workers
  • Solve a specific problem
  • Support high performers with advancement opportunities
  • Support strategic initiatives
  • Timing requirements
  • Work across generations

Identify Employee Needs

  • Career development
  • Coaching/mentoring
  • Compliance and Safety
  • Financial education
  • How to work in teams/groups
  • Increase skills
  • Learning styles assessment
  • Personal wellness
  • Professional certifications/licensing
  • Seek new opportunities
  • Time management

Training Methodologies

  • Best practice meetings
  • Case scenarios
  • Coaching
  • Contests, games
  • Conferences
  • Demonstration-individual, group, recorded
  • Engagement and gamification
  • Exercises
  • Experimentation
  • Follow-up training
  • Handouts
  • Job shadowing
  • Learning management system software
  • Lecture
  • Micro-learning
  • Mind mapping
  • Mobile
  • Online through 3rd party provider
  • Outside trainers
  • Presentation software (PPT, Prezi, etc.)
  • Survey, micro-surveys, focus groups, interviews
  • Testing
  • Training manager/director
  • Training room
  • Use of story and metaphor
  • Video, podcast, newsletter
  • Virtual reality
  • Webinars- live/stored
  • Workshops

Learning Effectiveness

  • Calculate ROI
  • Collect data- costs, time, participation rates, completion rates, etc.
  • Effectiveness of various incentives used
  • Evaluations
  • Identify benefits and results
  • Identify blockages to execution
  • Improved engagement and retention
  • Improved sales, customer service, productivity
  • Improved skills delivery
  • Learning retention
  • Reduced claims exposure
  • Sharing of knowledge and ideas
  • Stories collected

Click Here to Download the Full Checklist